Make a difference at Miratech as a Genesys Cloud CX Training Specialist, focusing on hands-on training for enterprise clients. This remote contract role emphasizes scenario-based training delivery. We are in search of a Genesys Cloud CX Training Specialist to enhance our large-scale migration program.

This position requires you to conduct comprehensive training sessions across multiple business units, ensuring participants are equipped with practical skills. Collaborate with Subject Matter Experts to craft training materials and adjust sessions based on participant feedback to maximize engagement. Key Responsibilities:

- Deliver scenario-based training for Genesys Cloud CX users
- Facilitate interactive virtual training experiences




- Create structured training agendas with SMEs
- Validate training environment before sessions begin
- Track metrics and report training status Requirements:
- At least 3 years of experience in software training
- Expertise in interactive and scenario-driven training methods
- Familiarity with SCORM/LMS and Articulate Storyline preferred
- Experience in WFM platform training highly regarded
- Solid facilitation and multi-tasking skills Utilize your training expertise to help Miratech lead digital transformations for global enterprises.

📌 Remote Genesys Cloud CX Training Expert (Toronto)
🏢 Miratech Group
📍 Toronto