Overview

We are looking for a motivated, people-first Account Manager to join the Kendrix Technologies team. In this role you will own a portfolio of client accounts, hunt for current business, lead construction bids and RFP responses, and show up every day as a trusted partner for our clients. If you are someone who builds genuine relationships, knows how to navigate a tender process, and gets energized by being out in the field meeting people rather than sitting behind a desk, this might be exactly the opportunity you have been looking for. You will be working alongside a team that cares deeply about doing things the right way, and a company that is growing fast and wants to bring the right people along for the ride.

Portfolio Focus

- Own, retain, and grow a portfolio of assigned client accounts while identifying and pursuing new business aligned with Kendrix's goals and vision.
- Develop and execute account plans and growth strategies that expand share of wallet, deepen relationships, and increase revenue across existing and new clients.
- Serve as the primary point of contact and trusted advisor for assigned accounts, ensuring client satisfaction, retention, and renewal.
- Lead the pursuit, preparation, and delivery of construction bids and tenders, along with service quotes and responses to RFPs, RFQs, and RFIs, in a timely, accurate, and competitive manner.
- Conduct market research to stay informed about industry trends, construction pipelines, competitor activity, and potential clients.
- Represent Kendrix's business interests through meaningful attendance at industry events, trade shows, and stakeholder networking functions.
- Maintain high-level client relationships and coordinate internal and external stakeholders to deliver on client commitments.
- Partner with operations for successful delivery of projects
- Build and maintain meaningful relationships with key suppliers

Key Responsibilities

Account Management & Growth (30% Time Spent)

- Retain and grow assigned accounts by developing account plans that identify expansion, cross-sell, and up-sell opportunities across Kendrix's lines of business.
- Build trust-based, long-term relationships with key decision makers and stakeholders within each account.
- Introduce Kendrix's full service offering to existing clients to expand relationships and increase revenue per account.
- Conduct regular account reviews to ensure client satisfaction, address issues proactively, and secure renewals.
- Hunt for new business opportunities aligned with company goals, and convert qualified prospects into accounts.
- Analyze competitor operations and relationships to uncover leads and defend/grow existing accounts.




- Make initial and follow-up contact with prospective clients to schedule appointments and open new relationships.
- Identify current industries and markets to introduce value-added solutions for existing and potential customers.
- Record, maintain, and forecast all account activity and business development opportunities in the designated CRM.
- Develop commercial business to meet sales and account-growth targets.
- Collaborate with the management team to improve marketing materials and expand Kendrix's presence throughout North America.

Construction Bids, Quotes & RFP/RFQ/RFI Responses (30% Time Spent)

- Monitor bid and construction tender platforms in partnership with Marketing daily to identify and qualify relevant opportunities.
- Organize and lead mandatory bid meetings, pre-tender briefings, and site visits as part of the construction bid process.
- Analyze the requirements of formal construction tenders, RFPs, RFQs, and RFIs and interpret scope, specifications, and compliance criteria.
- Prepare and deliver complete, accurate, well-designed proposals and bid submissions within tender deadlines.
- Work cooperatively with the Bid Management Team to construct compliant and competitive responses.
- Develop proposals and service schedules in coordination with the Operations Team, ensuring pricing and deliverables are accurate.
- Continuously update and innovate sales and proposal materials for future use.
- Maintain a database of prospects and opportunities, recording contact history and future activities in the CRM.
- Provide timely updates to other departments to support efficient bid execution and business operations.
- Archive all proposals and bid submissions for easy search and access by others.

Client Engagement & Service Delivery (20% Time Spent)

- Schedule and lead meaningful interactions with clients and prospects in one-on-one and group settings.
- Coordinate and participate in networking events with clear, objective-driven goals.
- Deliver presentations to client decision makers, individually or by coordinating a team of specialists.
- Educate clients and prospects on Kendrix products, services, and solutions.
- Collaborate with internal stakeholders (e.g., marketing) to refresh client engagement strategies.




- Liaise with internal teams and clients to ensure smooth onboarding and handover of new accounts to support staff.
- Participate in service transitions and new business service initiations when appropriate.
- Maintain and accurately update a weekly work schedule in Microsoft Outlook, shared with the team lead.
- Arrive on time and maintain a professional appearance and conduct at all appointments.
- Handle highly personal client information with extreme confidentiality at all times.

Ad Hoc Responsibilities

- Prepare annual budgets and reforecasts to ensure adequate funds are allocated.
- Prepare accurate commission and expense reports and deliver them on time.
- Generate weekly sales/account reports and submit them to management.
- Stay on top of industry and construction-market trends to identify growth opportunities.
- Travel to client sites and construction sites locally and regionally; approximately 60-80% of the time.
- Perform office-based work approximately 20% of the time.
- Diligently record and report all travel-related expenditures.
- Other duties as assigned.

Knowledge, Skills, Experience & Education

- Proven experience in account management, business development, and relationship management, with the ability to meet or exceed sales and retention targets.
- Experience with construction bids, tenders, and the RFP/RFQ/RFI process is strongly preferred, including interpreting specifications and compliance requirements.
- Understanding of how daily targets translate into weekly, monthly, and annual goals, with the drive to meet them.
- Strong analytical, critical-thinking, time-management, and organizational skills.
- Strong leadership and interpersonal skills; ability to build rapport and trust-based relationships with internal and external stakeholders.
- Expert negotiation skills and proven ability to influence people while projecting a professional, positive presence.
- Strong market knowledge and the ability to organize daily workload in priority sequence.
- In-depth proficiency across the entire MS Office suite.
- Excellent written (technical writing) and verbal communication skills.
- Outstanding problem-solving skills and awareness of discrepancies in the environment and relationships.
- Strong attention to detail, multi-tasking ability, and capacity to meet deadlines in a fast-paced environment.
- Self-motivated and comfortable working independently with little direction, as well as within a team.
- Honesty, discipline, and commitment.
- Undergraduate degree or diploma in Business Administration or a business discipline, and/or equivalent experience.
- 2+ years' experience in outside sales, account management, or business development.

#KTHP

📌 Sales & Marketing- Account Manager (Kendrix) (Mississauga)
🏢 Kendrix Technologies
📍 Mississauga