IT Service Technician – Oshawa, ON

Last updated: 2 days ago (Full-time)

Salary: CA$36.52–CA$53.72 hourly

We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.

Responsibilities

- Diagnose, troubleshoot and repair computer and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
- Provide preventative maintenance services to existing equipment to maintain functionality.
- Diagnose and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
- Prepare field reports and work orders for completed service calls.
- Interact and communicate technical issues and solutions to end-users and customers.




- Provide excellent customer service.

Qualifications

- 2+ years of on‑site/field experience providing IT support to retail, commercial or corporate clients/customers.
- Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling.
- Solid time management and prioritization skills.
- Excellent communication and customer service skills.
- Experience troubleshooting point of sales systems, an asset.
- Must possess a valid driver’s license and be able to produce a clear abstract.
- Able and willing to work revolving day/night/weekends shifts and occasional standby service.
- Able to lift up to 50lb, climb ladders, and be comfortable working at heights.

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