Step up as a Senior Partnership Manager with FIL Delivery in Mississauga, ON, focusing on complex account management in the beverage supply chain. Drive operational success through innovative service strategies. This role involves nurturing and expanding strategic client relationships while ensuring operational excellence across warehousing, distribution, and freight.
Leveraging data fluency, you will lead impactful quarterly business reviews and advocate for customer needs internally. Expect to play a crucial role in enhancing client satisfaction and revenue growth. Key Responsibilities:
- Oversee relationships for a select book of strategic accounts
- Conduct impactful quarterly business reviews using essential metrics
- Navigate annual contract renewals and pricing negotiations
- Discover revenue expansion opportunities within current offerings
- Lead service recovery initiatives and escalation management Requirements:
- Minimum 6 years in customer success or account management
- History of successfully maintaining accounts during price hikes
- Proficient in data-driven analysis and performance improvement
- Background in beverage-alcohol or regulated industries preferred
- Robust negotiation skills and stakeholder management Foster valuable partnerships while driving growth with FIL Delivery, the leader in beverage logistics in Mississauga.