Raise is hiring a Senior AI Engineer to design, test, and optimize AI-driven quality monitoring solutions for the Contact Centre, using Genesys transcripts, Snowflake and Power BI. You will develop prompts, evaluation frameworks, and benchmarks, partnering with stakeholders to improve accuracy, reduce costs, and deliver actionable insights. This role emphasizes scalable AI governance, multilingual support, and collaboration across business, data, and analytics teams.
📌 Senior AI Engineer — Contact Center Quality & AI Innovator (Calgary)
🏢 Raise
📍 Calgary
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