Transform guest experiences with data as a Senior Analyst in Business Intelligence at WestJet. Your insights will guide key product strategies and operational efficiency in the contact centre. As an essential part of the Data Science & Strategic Insights team, this role involves in office collaboration up to five days a week, focusing on data-driven recommendations.
You will analyze complex datasets, measure product impacts, and communicate strategies that prioritize guest engagement and performance. Key Responsibilities:
- Oversee analytics for Contact Centre products
- Leverage data for actionable guest and operational insights
- Develop executive dashboards and data presentations
- Lead stakeholder discussions to drive product alignment
- Identify automation opportunities and guest pain points Requirements:
- Bachelor’s degree in Analytics or relevant field
- 6+ years in analytics, business intelligence, or data science
- Strong SQL and Power BI skills
- Proven ability to communicate complex concepts
- Experience in customer experience analysis Make a significant impact on WestJet’s service delivery and efficiency with your analytical expertise.
📌 Senior Analyst, Business Intelligence at WestJet (Calgary)
🏢 WestJet
📍 Calgary
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