Lead the Associates team at RBC Direct Investing as a Senior Manager, focusing on enhancing client experiences and driving superior service delivery for high-value clients. This role is vital in ensuring that a team of Associates effectively engages with clients to deepen relationships and resolve complex issues. You will implement strategic initiatives, channeling senior management direction into actionable goals that contribute to organizational success.

Your empathetic approach will foster a culture of excellence across all client interactions. Key Responsibilities:

- Lead Associates to enhance client experience
- Activate and execute proactive client engagement programs
- Resolve client issues with decisive ownership
- Align team goals with organizational priorities
- Develop annual plans for business growth and retention Requirements:
- Must be bilingual (English and French)
- 7-10 years’ relevant investment industry experience
- Completion of Canadian Securities Course required
- Familiarity with Excel, Word, and PowerPoint
- Solid leadership, coaching, and mentoring skills Use your leadership talents to transform client interactions and drive growth for RBC Direct Investing.

📌 Senior Associate Manager at RBC Direct Investing (Montreal)
🏢 RBC
📍 Montreal