Senior Content Designer — 12-Month Contract

Location

Toronto, ON

Work Arrangement

Hybrid — 2 days onsite per week + alternating Fridays

Contract

12 months (with potential to extend and convert)

Start Date

ASAP

Hourly Pay

T4

$58–62/hr

IC

$68–74/hr

What You’ll Do

Create content for digital products and experiences, including

UI copy, onboarding, notifications, error messages, guidance, and educational content .

Partner with Product, UX, Research, Development, and other cross-functional teams throughout the product lifecycle.

Transform complex product concepts, requirements, and information into clear, actionable customer-facing content .

Define content structure, hierarchy, terminology, messaging, and information organization.

Use customer research, usability testing, and feedback to evaluate and improve content.

Collaborate in

Agile ceremonies, design sprints, workshops, and working sessions .

Use

Figma and other content/design tools to develop, iterate, and document content solutions.

Help maintain consistency across voice, tone, terminology, content patterns, and standards .

Contribute to content governance, including documentation, approvals, prioritization, and ongoing updates.

Partner with accessibility teams to ensure content follows plain-language and digital accessibility principles .

Identify opportunities to improve existing experiences, user flows, and information architecture.

Manage multiple priorities while maintaining a strong focus on customer needs and experience.





Present content recommendations and decisions to stakeholders across different functions.

Help evolve content design practices, standards, and quality expectations across the product organization.

What You Bring

5+ years of experience in Content Design, UX Writing, or a closely related field.

Strong experience creating content for digital products and customer-facing experiences .

Advanced proficiency with

Figma .

Experience working within

Agile product environments and collaborating with technical teams.

Strong stakeholder management and cross-functional collaboration skills.

Excellent written and verbal communication skills.

A proactive mindset with the ability to identify gaps, questions, and opportunities early.

Strong ability to bring clarity to complex or ambiguous problems through content strategy and precise language.

Understanding of how content, structure, terminology, and language influence user comprehension and decision-making.

Ability to make thoughtful language decisions based on audience, context, intent, and desired outcomes .

Ability to work independently while contributing effectively within a cooperative team.

Strong organization and prioritization skills in a fast-moving environment.

Nice to Have

Experience working within financial services or another highly regulated industry .

Experience designing conversational or system-generated experiences .

Background creating educational or instructional content .

Experience working with enterprise products and complex stakeholder environments.

Knowledge of

WCAG and digital accessibility best practices .

📌 Senior Content Designer (Toronto)
🏢 Swoon
📍 Toronto