Become a pivotal force in customer operations at Momentum Financial Services Group as Senior Director, Journey Enablement. This role involves strategic leadership for enhancing the journey experience in a hybrid setting. MFSG is looking for a Senior Director with extensive experience (15+ years) in customer journey management and transformation.

You will design the framework that drives the enterprise journey model, aligning organizations to foster a deep commitment to customer-centricity. Your leadership will shape prioritized initiatives, ensuring measurable outcomes and cross-channel consistency. Key Responsibilities:

- Define and govern the journey operating model across the enterprise
- Embed customer-focused principles into all design decisions




- Lead and facilitate prioritization across platforms
- Own the journey library for accurate and updated definitions
- Enable and coach Journey Leaders for alignment and success Requirements:
- 15+ years in a senior strategy or transformation role
- Proven success in leading teams in complex environments
- Expertise in customer journey frameworks is critical
- Experience influencing at the executive level
- Bachelor's degree in business or related field required Elevate customer engagements and drive innovation in financial solutions by leading impactful changes at MFSG.

📌 Senior Director, Journey Enablement at MFSG (Toronto)
🏢 Money Mart - Quebec
📍 Toronto