NSSC - Sales

Mississauga, Ontario Posted On:September 09, 2026

This posting is for an existing vacancy within our team. Ourstate-of-the-artcontact center is the heartbeat of goeasy — proudly supporting oureasyfinancialandeasyhomebrands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary.

Welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do — andwe’reproud to be recognized for it.We’vebeen named one of Canada’s Top Growing Companies , Greater Toronto Top Employers , andwe’rehonored to have received Canada’s Most Admired Corporate Cultures award.We’realso certified as a Great Place to Work® , recognized among the Best Workplaces for Women , and celebrated for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy ’ssuccess. A day in the life of a Senior Financial Sales Representative :

- As a Senior Financial Sales Representative, you will play an important role in delivering exceptional sales and customer experiences while supporting the day-to-day effectiveness of the Sales team.
- You will act as a subject matter expert for Financial Sales Representatives (FSRs), support the achievement of team sales objectives, take ownership of complex customer situations, and help identify opportunities to improve both the customer and employee experience.
- Manage outbound contacts to recent and existing applicants via telephone, email, and text message to achieve enhanced individual sales targets that exceed standard FSR expectations.
- Consistently perform as a top sales contributor while demonstrating best practices in sales execution, customer experience, and relationship management.
- Create positive customer experiences by actively listening, demonstrating empathy, understanding customer needs, overcoming objections, and taking ownership throughout the sales process.
- Accurately assess customer needs, analyze lending opportunities, and submit loan applications in accordance with established underwriting guidelines, policies, and procedures.
- Implement adaptive selling techniques by adjusting sales approaches based on customer communication styles, needs, and financial situations.
- Demonstrate empathy, professionalism, and sound judgment while addressing customer concerns and overcoming objections.
- Ensure optimum servicing of existing applicants by promptly and accurately responding to customer inquiries and requests, particularly those of a more complex nature.
- Take ownership of complex applications, customer concerns, and escalated sales situations, applying sound judgment and partnering with leadership when required.
- Support the achievement of key Sales performance metrics, including funding, conversion, productivity, quality, compliance, customer experience, and Secured Personal Loan objectives.
- Monitor and manage personal performance against established targets and key performance indicators and take ownership of meeting or exceeding expectations.
- Act as a subject matter expert and resource for FSRs by providing real-time support, answering questions, assisting with complex applications, and helping team members navigate policies, procedures, systems, and underwriting guidelines.




- Coach and provide feedback to FSRs through day-to-day interactions, sharing knowledge, best practices, and sales techniques to improve performance, application quality, and customer outcomes.
- Support the onboarding and development of new hires by acting as a training buddy and mentor, providing guidance, encouragement, and knowledge transfer throughout the learning process.
- Support leaders with identifying coaching opportunities, knowledge gaps, and performance trends across the team.
- Assist with queue management, workflow prioritization, and operational activities to support service levels and business objectives.
- Review, monitor, and follow up on cumulative reports, exception reporting, and operational activities to ensure items are completed, updated, and resolved within established timelines.
- Monitor and encourage completion of required learning and development programs, including Axonify assignments, compliance training, and other mandatory learning requirements.
- Provide insights and feedback to leaders regarding sales trends, process gaps, customer feedback, operational challenges, and opportunities to improve performance and customer experience.
- Collaborate with Underwriting, Operations, Customer Service, Collections, Retail, and other business partners to resolve customer concerns and improve business outcomes.
- Support continuous improvement initiatives by identifying process enhancements, contributing ideas, and assisting with the development and maintenance of procedures, job aids, and best practices.
- Assist with new products, policies, processes, and system changes by sharing knowledge and supporting team members through implementation.
- Act as a delegate for Team Managers during absences, assisting with team support, escalations, reporting, queue management, communication, and day-to-day operational oversight.
- Demonstrate strong ownership, accountability, and professionalism while handling sensitive, complex, or high-impact customer situations.
- Comply with all established policies and procedures, including privacy requirements, AML regulations, compliance standards, and internal controls.
- Maintain the security and integrity of customer information while operating within a compliant, ethical, and customer-focused framework.
- Consistently demonstrate goeasy's values and contribute to a positive, collaborative, and high-performance team environment.

What we are looking for

- 2+ years of successful sales experience in a financial services, lending, contact centre, or customer-facing sales setting;

experience as a Financial Services Representative at goeasy is preferred.

- Demonstrated track record of consistently achieving or exceeding sales targets and performance expectations.
- Advanced knowledge of lending products, underwriting guidelines, policies, procedures, systems, and compliance requirements.
- Strong knowledge and understanding of the EFS Loan Underwriting Manual.
- Demonstrated ability to support, coach, mentor, and develop less experienced team members while acting as a trusted resource for peers.
- Experience handling complex customer situations, escalations, objections, and application challenges with professionalism, empathy, and sound judgment.
- Strong customer-first mindset with the ability to balance sales objectives and customer outcomes.
- Strong objection handling, negotiation, relationship-building,



and influencing skills.
- Strong analytical, critical thinking, problem-solving, and decision-making abilities.
- Strong written and verbal communication skills, with the ability to communicate clearly and effectively with customers, peers, and leaders.
- Demonstrated ability to manage multiple priorities while working in a fast-paced, high-volume sales environment.
- Strong understanding of sales and service performance metrics and the ability to manage performance against targets, KPIs, and service expectations.
- Proven ability to positively influence team performance and engagement through coaching, mentorship, and leading by example.
- Strong attention to detail and commitment to accuracy, documentation, and follow-through.
- Ability to exercise sound judgment, take ownership, and make decisions within established policies and guidelines.
- Strong organizational skills and the ability to balance productivity, quality, customer experience, and operational priorities.
- Proficient with Microsoft Office software, including Excel, Word, and Outlook, with the ability to learn and master new systems and technologies.
- Achievement and results-oriented with a positive, collaborative attitude.
- Confident, resilient, adaptable, and committed to supporting team success.
- Empathetic, compassionate, and operates with integrity while genuinely caring about customers and their experience.

Additional Requirements for Internal Candidates:

- Must have been in your current role for 9 months.
- Have the endorsement / support of your current manager.
- Must not be currently under corrective action or within 6 months of any previous corrective action.
- Must be achieving or exceeding the required level of individual performance in your current role. Why work with us?
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- State of the art office, with free Company Gym, Games Room - Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID ! Along with 5 personal days and two weeks paid vacation.
- For complete picture of total rewards, please . If selected for an interview, salary will be discussed with Recruitment and will be determined based on the Tools for Success compensation framework. This posting is for an existing vacancy within our team. Diversity, Inclusion, and Equal Opportunity Employment : At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

📌 Senior Financial Sales Representative (Mississauga)
🏢 goeasy
📍 Mississauga