S I Systems is seeking a Senior ITSM Analyst to advance ITSM practices using Jira Service Management and ITIL processes in a complex enterprise setting. The role combines hands-on configuration, governance and continual improvement across Incident, Problem and Change Management, with focus on service performance and automation.
The ideal candidate has 7+ years in ITSM, strong ITIL knowledge and experience with major incidents, governance, and cross-functional collaboration.
📌 Senior ITSM Lead: Jira Service Management & ITIL (Toronto)
🏢 S.i. Systems
📍 Toronto
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