Drive impactful product decisions at WestJet as a Senior Product Management skilled. Focus on enhancing the Contact Centre experience through innovative solutions and collaboration. In this role, you'll own the Contact Centre product roadmap, focusing on AI-assisted capabilities and optimizing guest interactions.

Your ability to manage backlogs and prioritize guest and agent needs will directly contribute to improving service quality. The ideal candidate will bring extensive experience in Contact Centre environments and a commitment to enhancing operational effectiveness. Key Responsibilities:

- Own the product lifecycle from discovery to delivery
- Develop and prioritize product roadmaps
- Lead cross-functional teams in agile settings
- Assess product health and success metrics
- Collaborate with stakeholders on project execution Requirements:
- 7+ years in digital technology fields
- Experience in managing Contact Centre products
- Strong analytical skills for data-driven decisions
- Proficiency in agile methodologies
- Excellent communication skills Utilize your expertise in product management to enhance guest experiences and improve WestJet's digital services.

📌 Senior Product Management Role at WestJet (Calgary)
🏢 WestJet
📍 Calgary