Drive customer automation initiatives as Zapier's Senior Technical Account Manager. Work remotely and engage with Enterprise clients from Central & South America while applying your technical acumen to enhance business solutions.
This role targets experienced professionals with 7+ years in technical account management to support customers in creating effective automations. You will work directly with technical leaders to translate complex challenges into practical solutions while ensuring alignment with customer goals. By partnering with internal teams, you'll help to identify opportunities for improvement and represent customer insights to enhance the product experience.
Key Responsibilities:
• Architect and enhance automation workflows for clients • Troubleshoot and resolve technical challenges systematically • Develop and execute technical account planning • Lead discussions around architecture and implementation • Deliver insights to improve customer experience and product features
Requirements: • 7+ years in a technical customer-facing role • Proven success in driving customer satisfaction and engagement • Hands-on experience with automation tools like Zapier • Deep knowledge of APIs and integrations • Ability to thrive in a work from home setting
Bring your expertise to Zapier and make a tangible impact on how businesses automate their processes effectively.