We are currently looking for a Service Coordinator to join our client's team. This role is ideal for a customer-focused professional with robust organizational, communication, and project coordination skills who enjoys working in a fast-paced environment.

The Service Coordinator will act as the key commercial link between product lines, field service technicians/engineers, and customers during the execution of regional project orders.

Key Responsibilities

- Act as a customer advocate, ensuring customer needs and priorities are communicated effectively to internal operational teams.
- Develop and maintain strong relationships with internal and external customers.
- Coordinate project orders and provide timely updates regarding schedules, expediting, change orders, logistics, and financial aspects.
- Work closely with field service technicians, engineers, contracts teams, and other internal stakeholders.
- Manage daily customer communications through phone and email, providing guidance, solutions, and status updates.
- Provide proactive support for complex customer orders and projects.
- Escalate issues appropriately to operational contacts and management when required.
- Support continuous improvement initiatives focused on productivity, quality, and safety.
- Participate in Lean Manufacturing initiatives, including 5S and other continuous improvement activities.
- Identify opportunities to improve workflow, department layouts, material flow, efficiency, and product quality.
- Help reduce unnecessary material handling and identify potential cost-saving opportunities.
- Promote Lean awareness through effective verbal and visual communication.




- Ensure all activities are performed in accordance with applicable health and safety regulations.

Required Qualifications

- High school diploma or equivalent.
- Minimum 2 years of customer service experience.
- Bilingual in French and English.
- Legally authorized to work in Canada without company sponsorship.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage a high volume of orders, emails, phone calls, and customer requests.
- Strong computer skills and typing proficiency.
- Excellent problem-solving, conflict-resolution, and prioritization skills.

Preferred Qualifications

- College or university diploma/degree.
- 4+ years of experience in customer service or project management.
- Knowledge of electrical power distribution equipment and control products.
- Experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and SharePoint.
- Experience working in a manufacturing, engineering, electrical, or industrial environment.
- Familiarity with Lean Manufacturing / Continuous Improvement practices.

We’re seeking someone who is:
- Customer-focused and professional.
- Highly organized and detail-oriented.
- Comfortable managing multiple priorities in a fast-paced environment.
- A strong communicator who can work effectively with customers, technicians, engineers, and internal teams.
- Proactive when identifying and resolving issues.
- Comfortable handling complex orders and coordinating across multiple departments.
- Interested in continuous improvement and operational excellence.

📌 Service Coordinator -Bilingual (Toronto)
🏢 Career Connections Canada
📍 Toronto