Explore a rewarding role as a Taxpayer Services Agent with the CRA, where you engage with taxpayers directly. Primarily based in Calgary, Edmonton, or Surrey, you'll provide crucial phone support. In this position, you will interact with taxpayers by answering inquiries relating to their tax accounts.

Demonstrating professionalism and courtesy is key, especially when managing complex situations. Mastery of various computer applications will aid you in efficiently addressing taxpayer needs and concerns. Ideal candidates enjoy helping others and adapting to current challenges.

Key Responsibilities:

- Provide thorough answers to taxpayer queries
- Explain the CRA’s social programs clearly




- Collect detailed information for a clear understanding of inquiries
- Research responses using both internal and external sources
- Utilize computer systems for information entry and analysis Requirements:
- 12 months of client service experience required
- Six months of recent experience with computer applications
- Completed secondary school diploma necessary
- Exceptional verbal communication skills needed
- Capability to handle stress during difficult calls Support Canadians in their tax matters while developing your service skills with the CRA.

📌 Taxpayer Services Agent - Meaningful Client Support (Edmonton)
🏢 Canada Revenue Agency - Agence du revenu du Canada
📍 Edmonton