Join Canada Life as a ServiceNow Technical Solutions Lead and drive forward IT asset management innovation. Spearhead the adoption of CSDM for streamlined data integration and service configuration. In this permanent full-time role, you will apply your extensive ServiceNow expertise to implement CSDM practices across the organization.

You'll collaborate closely with key stakeholders, ensuring that asset management processes are optimized to enhance overall service delivery. The position offers a unique chance to influence change and deliver measurable value through strong leadership. Key Responsibilities:

- Lead CSDM adoption and implementation across ServiceNow
- Oversee design and sustainment of Service Mapping processes




- Define and maintain data flow architectures within ServiceNow
- Collaborate on the enhancement of CMDB and ITAM practices
- Provide architecture and technical guidance to teams Requirements:
- Minimum 7 years of expertise in ServiceNow
- Strong knowledge in ITOM Discovery and Service Mapping
- Excellent analytical and communication capabilities
- Bachelor’s degree in Information Technology or related field
- Preferred ServiceNow certifications in ITOM and CSDM Channel your expertise at Canada Life to lead significant advancements in IT service management.

📌 Technical Solutions Lead ServiceNow CSDM (London)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 London