Join Acturis as a Technical Support Analyst, where you will empower Canadian clients to utilize our advanced insurance system. Work in a hybrid environment in Victoria, BC, focused on technical support and customer engagement. As a Technical Support Analyst, you will be critical in providing assistance over various platforms, ensuring users can navigate our complex system effortlessly.

This role offers structured training and feedback to enhance your journey, making it ideal for those eager to take responsibility and solve technical challenges. You'll also have the chance to contribute to recent ideas for system enhancements. Key Responsibilities:

- Provide technical support via phone, webchat, and tickets
- Resolve user questions with structured problem-solving
- Educate clients on system functionalities
- Explore opportunities for improved system use
- Assist in testing the latest software updates Requirements:
- Strong problem-solving and technology skills
- Team-focused and quick to adapt
- Competent in basic office software
- Dedicated to excellent customer service
- Previous customer service experience preferred Support Acturis clients by bringing your innovative solutions and technical expertise to the team.

📌 Technical Support Analyst for Insurance Solutions (Victoria)
🏢 Acturis
📍 Victoria