Our client is seeking a skilled Technical Support Specialist to provide crucial assistance within their hybrid work environment in Kimberley . This role involves diagnosing and resolving technical issues for users, ensuring seamless operation of IT systems and software. You will be a key point of contact for technical queries, requiring both solid technical acumen and excellent communication skills. This position offers a balanced approach to work, combining remote flexibility with essential in-office presence for hands-on support and team collaboration.
Key Responsibilities
- Provide first and second-level technical support to end-users.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and update software and hardware as needed.
- Document technical problems and their solutions in the support knowledge base.
- Assist with system administration tasks and IT infrastructure maintenance.
- Support users remotely and provide on-site assistance as required.
Requirements
- Proven experience as a Technical Support Specialist or similar role.
- Solid understanding of computer hardware, operating systems, and common software applications.
- Proficiency in network troubleshooting and basic network administration.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation and communication abilities.
- Experience working within a hybrid setup is beneficial.
Benefits
- Competitive salary and potential for performance bonuses.
- Hybrid work arrangement providing flexibility and convenience in Kimberley .
- Comprehensive health insurance and retirement savings plan.
- Opportunities for technical training and certifications.
- A supportive and collaborative team environment focused on technical problem-solving.