We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms. The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users.

This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands‑on design leadership.

Key Responsibilities

Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms

Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes

Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams

Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion

Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status

Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication

Establish UX principles, interaction models, and experience frameworks aligned to long‑term product vision

Collaborate closely with product owners, engineering, data,



and business teams to ensure feasibility and successful delivery

Mentor designers and ensure consistency, usability, and accessibility across all design outputs

Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

Skills, Experience & Profile Required Experience & Skill

10+ years of experience in AI driven UX design, product design, or experience architecture roles

Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains

Strong expertise in simplifying complex onboarding flows and form-heavy experiences

Demonstrated ability to design data‑heavy dashboards that are intuitive, actionable, and user‑centric

Hands‑on experience with design thinking methodologies, journey mapping, personas, and service blueprints

Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels

Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms

Strong understanding of accessibility, usability heuristics, and inclusive design principles

Nice to Have

Prior experience working onsite with North American clients

Exposure to AI‑assisted UX, data‑driven design, or predictive experiences

Background in rail, freight, logistics, or large‑scale infrastructure systems

Personal Attributes

Strategic thinker with a strong systems mindset

Comfortable operating at both vision and execution levels

Strong communicator who can bridge business, design, and technology

Adaptable, team-oriented, and confident in client‑facing environments

📌 User Experience Architect (Calgary)
🏢 Syncredible Solutions
📍 Calgary