Drive efficient billing operations as a Billing Analyst at ATCO Electric in Edmonton, AB. Engage in problem-solving and data management to enhance customer satisfaction and streamline billing processes. In this position, reporting to the Supervisor of Billing Operations, you will play a pivotal role in ensuring customer bills are error-free and dispatched on time.

Utilizing your knowledge of utility billing, you will address exceptions, update key account information, and support internal stakeholders in the billing workflow. Key Responsibilities:

- Follow processes to resolve billing exceptions efficiently
- Accurately update customer and site data in the system
- Create and validate rate schedules for services
- Manage manual billing tasks for complex situations
- Analyze and resolve historical consumption billing issues Requirements:
- University Undergraduate Degree or comparable Diploma
- At least 2 years' experience in billing roles
- Knowledge of Oracle CCS or Customer Care & Billing
- Familiarity with utility regulations in Alberta
- Solid analytical skills and independent work ethic Your attention to detail and commitment to customer service will enhance ATCO Electric's billing services in Edmonton.

📌 Utility Billing Analyst Role at ATCO (Edmonton)
🏢 Socket.dev
📍 Edmonton