Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

:

Position Purpose summary: Under the direction of the WMS Supervisor the employee provides resident support services, in office supervision and security for the NWT Resource Centre and Withdrawal Management Services.

Accountabilities:

- Provides resident support services while on shift by:
- Assisting residents with personal care concerns
- Providing residents with supplies as required
- Assisting residents with forms and requests as required
- Interacting and communicating positively with residents throughout the shift
- Check on clients to ensure personal safety, especially when experiencing withdrawal symptoms
- Database entries - notes, behaviour, meds, intakes, discharges
- Doing manual logbook entries for meds and counselling supports
- Explaining/reinforcing information provided to clients in a consistent and professional manner
- Carefully assisting residents with their medication and documenting same
- Responding to medical emergencies within the facility




- Regularly reporting to case workers concerning resident behaviours
- Immediately reporting critical incidents to the on-call supervisor or the WMS Supervisor
- Daily follow up of resident chores to ensure completion
- Admitting and discharging residents according to the Policies and Procedures, manual documentation and logbook, and summary of client's intake, clean beds, wash walls around bed (immediate area), check bags when client admitted
- Provides site management and security throughout your shift by:
- Reporting any facility concerns to the WMS Supervisor or designate
- Assuring security of facility through locking appropriate doors and monitoring clients coming and going
- Completing room checks as part of the round's duty
- Completing room searches as directed by the Caseworkers or WMS Supervisor
- Ensuring that residents do not exceed their allowable limit of personal effects
- Itemizing and packing up clients' personal effects when they are removed from the facility
- Ensuring facility is left clean and tidy for following shift: wash linens (wash linens when client leaves as well as whatever else needs washing), wash walls, floors, put away supplies, order supplies (copy to WMS Supervisor, copy to caseworkers), replace toilet paper, paper towels
- Assisting with the general upkeep and maintenance of the Centre
- Overnight staff need to respond to hourly radio checks and help monitor security cameras for the fourth floor Mental Health Support program,



including providing 4th floor resident access to the building when necessary
- Provides administrative support while on shift by :
- Answering the telephone and relaying messages to clients and other departments as required
- Sending e-mail messages as required
- Completes records such as: Client Medication; Incident reports.
- Completing filing duties, which includes preparing new files, archiving old files, retrieving archived files when there are returning clients; taking and retrieving files from 2nd floor of Resource Centre
- Responding to requests from other departments within the NWT Resource Centre where feasible
- Assisting with general reception on the 3rd floor
- Maintaining accurate client records
- Attending all scheduled staff meetings
- Maintaining current understanding of policies and procedures
- Works wake shift during the night
- Maintaining healthy working relationships with NWT Resource Centre staff, WMS staff, allied professionals, and other referral parties
- Relaying pertinent information related to client concerns, operational issues, community issues, etc. promptly to appropriate personnel
- Following formal lines of communication as identified by The Salvation Army organizational structure
- Other duties as assigned by WMS Supervisor or his designate
- Responsible for utilizing the facility and its equipment in a safe and efficient manner by :
- Understanding and adhering to legal requirements
- Implementing appropriate emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
- Completing unusual occurrence documentation as required (when employee or client has an accident on site - report within 24 hours to The Salvation Army)
- Identif

📌 Withdrawal Management Services Support Worker (Yellowknife)
🏢 Salvationarmyca
📍 Yellowknife