Drive customer satisfaction initiatives with Zurich Canada as a Sales & Customer Office Manager. Use analytical skills to improve NPS strategies and enhance broker relations within a hybrid work model.

Zurich

Canada is in search of a Manager for its Sales & Customer Office, focusing on managing customer feedback and driving business improvements.

Your role will involve nurturing stakeholder relationships and providing insight-driven recommendations based on thorough analysis of customer experiences and broker feedback. The position supports a collaborative environment geared toward executing critical business programs. Key Responsibilities:

- Improve NPS reporting and insights for Canada
- Analyze broker feedback to detect key themes and opportunities




- Create detailed recommendations and presentations for leadership
- Develop and implement NPS action plans and strategies
- Enhance reporting consistency and customer information accessibility Requirements:
- Background in sales analysis and support
- Strong project management and coordination skills
- Ability to execute actionable business strategies
- Familiarity with customer experience initiatives
- Robust analytical and reporting skills Become an essential part of Zurich Canada's commitment to customer excellence.

📌 Zurich Canada Sales and Customer Manager (Toronto)
🏢 Zurich 56 Company
📍 Toronto