Take on the role of IT Support Specialist at Adaria, focusing on resolving internal IT queries in Toronto and assisting customers with payment technology issues. Experience the blend of IT support and customer service.

In this diverse role, you'll tackle IT issues for staff members while also helping external customers navigate challenges with payment terminals. By fostering effective communication and documenting processes, your contributions will improve both internal operations and customer satisfaction.

Your skills in troubleshooting and customer interaction will be vital.

Key Responsibilities:

- Address internal IT support needs for employees
- Assist customers with payment terminal troubleshooting
- Document runbooks for common technical issues




- Identify and log systemic problems for improvement
- Collaborate with technical teams on escalated issues

Requirements:

- Minimum 2 years in IT support or helpdesk work
- Understanding of Microsoft 365 and networking basics
- Solid problem-solving communication skills
- Comfortable with creating IT documentation
- Must commute to the Toronto office

Leverage your IT knowledge and problem-solving abilities at Adaria, enhancing our support for customers and staff alike.

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📌 IT Support Specialist for Payments Tech (Vaughan)
🏢 Adaria Vending Services
📍 Vaughan