Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs.

Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team. Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and professional growth.

Key Responsibilities:



• Handle tier 1 customer inquiries through diverse channels • Troubleshoot and resolve technical issues efficiently • Elevate bugs and product concerns to appropriate teams • Contribute to enriching the knowledge base content • Collaborate with team members for improved support

Requirements: • A bachelor’s degree or equivalent experience • Proven technical support in a SaaS context • Quick learner with problem-solving abilities • Solid communication and organizational skills • Commitment to providing excellent customer service

Utilize your skills to make a significant impact on Granum's customer support initiatives! #J-18808-Ljbffr

📌 Granum Remote Customer Support Specialist Role (Montreal)
🏢 Granum
📍 Montreal