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At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.
Operations Manager, Retail
At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.
As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver creative real estate solutions that create value and support their success.
As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.
Join us and help shape the future of commercial real estate.
The primary objective of the Operations Manager is to ensure that the assigned retail portfolio of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. Responsible for the operation and upkeep of all building systems including mechanical, electrical plumbing, structural systems and building life safety equipment and systems
Responsible for the grounds and buildings including all maintenance and housekeeping, and public and tenant safety
Conduct regular inspections of all phases of the property operations
Write specifications and tendering documents for construction and capital projects
Review, approve and oversee tenant construction projects to ensure building standard compliance.



Establish and oversee a program of scheduled preventive maintenance using Angus Anywhere, and/or other web based systems as required
Ensure optimization of site energy management and recycling programs
Monitor and maintain all on site tools and equipment
Assess and provide long-term planning reports for capital expenditures
Ensure attendance to emergency calls and communications on a 24 hour basis
Embrace and proactively support BGO culture of environmental responsibility and social responsibility.
Proactively support BGO culture of environmental responsibility and social responsibility, and lead efforts to best demonstrate the organization's commitment to sustainability and responsibility, following BGO’s protocols, related policies and procedures.
Participate in tenant and staff community-support events as appropriate
The Operations Manager shall have the following technical qualifications, or industry equivalency:
Minimum of 5 years direct work experience in running large buildings or preferably enclosed retail centres
Management experience is an asset
Knowledge/understanding of boilers, cooling towers, refrigeration, RTUs, pumps, fans, motors, elevating devices, lighting and energy controls, emergency generators, and emergency equipment and procedures
Knowledge/ understanding of Fire Protection Systems
High voltage systems, low voltage systems, primary and secondary transformers, HVAC control systems, lighting and power systems, telecommunication systems, motor controls
Domestic hot and cold water systems, heating and hot water tanks, waste systems, all piping, heating, chilled water, sprinkler risers, sprinkler distribution and washroom facilities




General commercial building construction knowledge and experience. Able to read and review design drawings for construction, trouble shoot construction issues, review site conditions at construction sites, communicate with trades and maintain compliance with base building requirements.
Experience with BOMA BEST, Fitwel Certifications is an asset
Experience with Net Zero Carbon planning and execution is an asset
WHMIS training
Intermediate level skills in Microsoft Office / general computer skills
Knowledge in all facets of building operation
Time Management skills and abilities to best manage all demands across a diverse property portfolio
Proven Organizational and Leadership skills to ensure multiple demands and competing priorities are managed effectively
BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. Seniority level Mid-Senior level

Employment type Full-time

Job function Management and Manufacturing

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