Drive impactful customer strategies at Capital One Canada as a Senior Manager in Customer Resiliency Strategy and Analytics. Leading cutting-edge solutions for Collections and Recoveries, you will shape customer experiences while balancing business objectives.In your role, you will oversee the execution of customer-centric strategies focused on enhancing financial health and recovery efforts. Collaborating with various teams, you'll lead a high-performing group of analysts, ensuring that insights and strategies align with business goals. Your executive communication will play a crucial role in influencing key stakeholders.Key Responsibilities:



- Define and execute customer recovery strategies - Foster an inclusive and collaborative team culture - Communicate strategic insights to senior executives - Collaborate with cross-functional teams for business results - Provide coaching to develop future leadersRequirements: - At least 7 years in analytics, credit risk, or collections - Minimum 5 years of people leadership experience - Proven track record in strategic decision-making - Strong analytical and storytelling skills - Ability to navigate and adapt in changing environmentsLead data-driven strategies to enhance customer outcomes and business performance with Capital One Canada.#J-18808-Ljbffr

📌 Capital One Canada Senior Manager In Strategy (Toronto)
🏢 Capital One
📍 Toronto