Family Tire Limited is looking for a Service Coordinator to join our busy automotive repair and tire shop in Kentville.

This position is ideal for someone who is organized, friendly, comfortable on the phone, and able to keep things moving in a fast-paced environment. You’ll be one of the first points of contact for our customers and will help support our Service Advisors by handling routine calls, appointments, tire inquiries, customer drop-offs, and front-counter traffic.

Automotive or tire experience is an asset, but we are willing to train the right person.

Responsibilities
Answer incoming phone calls and help determine what the customer needs
Greet walk-in customers and assist with routine inquiries
Book appointments for oil changes, tire installations, inspections, maintenance, and other common services
Provide pricing and availability on straightforward passenger and light truck tire inquiries
Gather accurate customer, vehicle, and contact information
Assist with vehicle, tire, and wheel drop-offs and pickups
Take clear messages and arrange callbacks when a Service Advisor is busy
Direct more complex mechanical, commercial, farm, fleet, or specialty inquiries to the appropriate person




Enter and update information in our shop management system
Help keep the front counter and daily workflow organized
Support our Service Advisors with customer service and administrative tasks

Qualifications
Strong customer service and communication skills
Professional and confident phone manner
Positive organizational skills and attention to detail
Comfortable working with computers and learning new software
Able to multitask and stay organized during busy periods
Dependable, punctual, and able to work well as part of a team
Automotive, tire, parts, dealership, or service experience is an asset, but not required

We are looking for someone who enjoys helping people, learns quickly, and can stay calm and organized when things get busy. Family Tire Ltd. is a locally owned and operated automotive repair and tire business with a strong customer base and a long-standing team.

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 per week

Advantages
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Vision care

Work Location: In person

📌 Service Coordinator Kentville (Canada)
🏢 Family Tire
📍 Canada