Customer Service Representative – Oakville, ONIPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. This is a full‑time, permanent Customer Service Representative role that supports multiple accounts and serves customers externally. It is based in our Oakville, ON office, is hybrid with three days on site, and reports to the Customer Service Manager. Compensation is between $49,800 and $62,200 annually, based on experience and qualifications.Principal ResponsibilitiesRespond to inquiries regarding the status of customer orders, price, delivery, or technical supportResolve delays, service problems and disputesEnter, release, and track customer orders via EDI, fax, and phone, using our in‑house ERP solutionVerify customer account numbers, pricing, terms, delivery requirementsTrack backorders and ensure production, purchasing and distribution are reacting accordinglyLiaise with other departments from the service team to ensure proper service from all directionsProvide technical support by referring to various IPEX publicationsRespond to all customer inquiries in a timely mannerKey Performance FeaturesHigh drive for building solid customer relationships based on customer satisfactionOverall management of sales orders and customer inquiriesUnderstanding of pricing relationships,



and/or ability to organize price informationA firm grasp of the IPEX computer systemRelationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team membersPositive attitude and team focused outlookHigh degree of organization and accuracyProfessional telephone manner and skillsQualifications & ExperienceProfessional, with a demonstrated commitment to providing excellent customer serviceComfortable interacting with all levels of the organizationMinimum 5 years of experience as a customer service representativeExcellent time management and follow‑up skills, including the ability to effectively balance quality and quantity of outputExcellent computer and internet skills, especially Microsoft Office 365Demonstrated ability to effectively resolve customer issues and complaints patientlyStrong written and verbal communication skillsGood team player including the demonstrated ability to contribute to and foster a positive team environmentIndustry experience is an assetSAP knowledge an assetIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected].#J-18808-Ljbffr

📌 Customer Service Representative - C$49,800 - C$62,200 A Year (Winnipeg)
🏢 IPEX
📍 Winnipeg