Job TitleAutomotive Customer Service Advisor (On-Site)Job DescriptionThe Customer Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)What You Will DoCoordinates resolutions to customer vehicle issues or dealership complaints, warranty policies, and more.Corresponds to customer inquiries from inbound inquiries, emails or mailProvides campaign information to customers and documents according to Consumer Affairs policiesDocuments customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentationDeliver expert customer experiences…with a smile.QualificationsMinimum 18 years of age with a High School Diploma or GED.Minimum of 1 year experience in Customer Service, with advanced roles available for applicants with 2-3 years' experience in Customer Service with Case ManagementStrong computer proficiency with the ability to navigate multiple applications.Excellent written and verbal communication skills to effectively engage with customers.A passion for the automotive industry with a propensity for problem-solving.Ability to work both independently and within a team,



demonstrating patience and professionalism.Flexibility to rotate shifts as needed with prior notice.Dependable with proficient attention to detail while being able to focused and multi-task efficiency.Demonstrate patience while maintaining a pleasant and professional manner.Proficiency in fast-paced environmentsEagerness to learn new technologiesWhat’s In It For YouThe base salary for this position is $19.35 with advanced roles at $20.50/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.Automotive Purchase DiscountsDailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise,



and moreA range of other perks and benefitsJob AvailabilityWe accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.Physical and Mental RequirementsThe employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Chance StatementConcentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.Reasonable Accommodation StatementConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence (AI)As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.Work AuthorizationOnly qualified applicants who are legally authorized to work in Canada will be considered.#J-18808-Ljbffr

📌 Automotive Customer Service Advisor (On-Site) - $19.4 - $20.5 An Hour (Winnipeg)
🏢 Concentrix
📍 Winnipeg