Drive performance and customer retention in OpenText's Premium Support team. This managerial role focuses on effective leadership in technical support and account management. As the Premium Support Delivery Manager for OpenText, you will oversee the success of key accounts and lead a dedicated team.

Your main responsibilities include managing customer delivery while promoting high technical support standards. Engage with senior stakeholders to explore upsell opportunities and spearhead service improvement initiatives within the team. Key Responsibilities:
Ensure successful customer delivery and service renewals
Facilitate team mentoring for escalations and requests
Collaborate with sales teams for recent prospects
Foster relationships with internal and customer leadership
Drive global service improvement projects Requirements:
Bachelor’s degree with 3+ years in management
Robust understanding of Premium Support practices
Ability to motivate staff and improve customer loyalty
Willingness to travel for role-related needs
Leadership capabilities in change management Contribute to digital transformation as a Premium Support Delivery Manager at OpenText.

📌 Opentext Premium Support Leadership Role London
🏢 opentext
📍 London