Become a Client Relationship Manager with MNP and boost client satisfaction through strategic engagement and service delivery oversight. Focus on relationship building and continuous improvement. At MNP, the Client Account Manager plays a key role in ensuring clients receive exceptional services tailored to their needs.
This position demands over five years of relevant experience, managing client relationships, and navigating IT service challenges. Drive growth by fostering strategic partnerships and monitoring service delivery effectiveness. Key Responsibilities:
Act as the main point of contact for clients
Conduct business reviews to identify future needs
Collaborate with technical teams on client issues
Develop strategic account plans for growth
Monitor and report on client satisfaction metrics Requirements:
Minimum 5 years in Account or Client Management
Solid background in Managed Services or IT delivery
Proficient in communication and relationship-building
Ability to identify service improvement areas
Familiarity with PSA/RMM tools preferred Elevate client service delivery and drive success as a Client Relationship Manager at MNP.