The Service Manager oversees all Service Department operations to ensure excellent customer satisfaction, effective workflow, safety compliance, and departmental profitability. This role requires strong leadership, organization, and communication, working closely with all dealership departments.

Key Responsibilities

Service Operations & Customer Satisfaction
Schedule and assign service work to ensure quality, efficiency, and timely completion
Communicate repair needs, timelines, and cost estimates clearly to customers
Resolve customer concerns professionally and promptly
Ensure all customer, internal, and warranty work orders are completed accurately and profitably

Leadership & Team Development
Hire, train, mentor, and support service technicians and department staff
Coordinate ongoing technical training and lead department meetings
Monitor productivity, recovery rates, and employee performance
Foster a positive, respectful, and team-oriented work workplace





Facility & Compliance Oversight
Maintain a clean, secure, and professional shop and yard
Ensure equipment is properly serviced and ready for sale or demo
Work closely with Parts and Sales to support efficient operations
Ensure compliance with OH&S;, WCB, WHMIS, and labour regulations

Qualifications & Skills
Proven leadership and people-management experience
Strong organizational, scheduling, and customer service skills
Ability to coach, motivate, and develop a diverse team
Agricultural or heavy equipment service experience “Required”

Job Type: Full-time
Pay: $90,000.00-$95,000.00 per year
Dental care
Paid time off

Ability to commute/relocate:
Barrhead, AB T7N 1H3: reliably commute or plan to relocate before starting work (required)
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📌 Service Manager Edmonton
🏢 KNM Sales and Service
📍 Edmonton