Drive customer satisfaction at a quick-growing fintech company in Toronto as a Senior Customer Success Representative. You'll be pivotal in enhancing the experience for SMB clients and delivering top-level support. As the primary post-sale contact, you will engage actively with clients, ensuring their needs are met consistently.

With a minimum of one year experience in Customer Success or similar roles, you will contribute to creating exceptional client journeys and effective communication. This role requires managing multiple tasks efficiently while working closely with internal teams. Key Responsibilities:
Act as primary post-sale contact for SMB customers
Handle inquiries through phone, email, and platforms




Proactively troubleshoot and resolve customer issues
Work with cross-functional teams to support customer success
Suggest improvements to customer support processes Requirements:
1+ years of relevant customer-facing experience
Robust verbal and written communication skills
Positive problem-solving and critical thinking abilities
Experience with tools like Slack and Google Workspace
Familiarity with fintech products is advantageous Leverage your customer success experience to help small and medium businesses thrive.

📌 Toronto Senior Customer Success Specialist
🏢 Altis Technology
📍 Toronto