Overview
Work Term: Permanent
Work Language: English
Hours: 32 to 35 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
or equivalent experience
Work setting
Relocation costs not covered by employer
Willing to relocate
Help desk
Tasks
Give access to computer networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations




Provide customer service
Security and safety
Basic security clearance
Transportation/travel information
Own transportation
Own vehicle
Public transportation is available
Work conditions and physical capabilities
Quick-paced setting
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Own tools/equipment
Computer
Internet access
Cellular phone
Screening questions
Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
Early morning
Evening
Employment terms options
Morning
Day
Weekend

📌 User Support Technician Calgary
🏢 CareerBeacon
📍 Calgary