Drive complaint resolution excellence at Tangerine as the Investment Funds Complaints Manager. Focus on managing regulatory complaints and enhancing client relationships through effective leadership. In this vital role, you will support the Wealth Management Complaints and Investigations program and maintain accountability for regulatory responses.
Your contributions will be crucial in ensuring compliance with policies while fostering operational improvements within the Complaints Centre of Excellence. Collaborate closely with stakeholders to strategize and implement best practices. Key Responsibilities:
Champion a customer-centric culture across the organization
Conduct detailed analysis of complaints and oversee investigations
Adhere to all governance and compliance mandates
Drive team efficiency by improving complaint handling processes
Maintain open lines of communication with clients and partners Requirements:
College diploma or university degree needed
5+ years of experience in a financial services workplace
Familiarity with Canadian regulatory requirements
Solid analytical and problem-solving capabilities
Bilingual skill set in English and French is essential Become part of Tangerine's mission to redefine banking through cutting-edge customer service and effective complaint management.