Join AlayaCare as a Strategic Customer Success Manager, enhancing healthcare outcomes through robust client relationships in a hybrid work model. Focus on maximizing client ROI and satisfaction. Reporting to the Director of Customer Success Management in Canada, you will play a key role in managing and optimizing the customer journey for AlayaCare’s largest clients.

Your expertise in SaaS solutions will be essential as you aim to foster client growth and satisfaction while building an influential relationship with their executive teams. Key Responsibilities:
Set explicit expectations for client ROI throughout flow
Establish trusted relationships with customer executives
Monitor and engage proactively with client portfolios
Deliver business review presentations to encourage product adoption
Resolve escalated issues with internal coordination Requirements:
5+ years managing mid-market to large accounts
3+ years in SaaS or post-acute software spaces
Experience with executive relationship management
Strong written and presentation skills
Team-oriented mindset with commitment to transparency Utilize your skills to transform how home healthcare is delivered at AlayaCare.

📌 Strategic Customer Success Manager Alayacare Toronto
🏢 AlayaCare
📍 Toronto