Explore a rewarding position as a Bilingual Technical Support Specialist at Jonas Software, where you'll assist customers in both French and English. This hybrid role offers a chance to solve technical issues while enhancing user satisfaction.

This North York, Ontario-based position is focused on providing technical assistance to diverse clients. You'll address a range of issues, from configuration errors to application faults, ensuring effective troubleshooting and follow-up. Robust problem-solving and communication skills are essential in this customer-centric role.

Key Responsibilities:



• Provide technical support in French and English via various channels • Troubleshoot customer issues and document outcomes • Offer educational guidance on product use and functionality • Escalate unresolved issues in a timely manner • Follow SLA guidelines for resolution times

Requirements: • Bilingual in French and English • At least 2 years in technical support roles • Experience with ticketing tools like Zoho • Comfortable with basic SQL and Linux environments • Excellent troubleshooting skills and customer communication

Utilize your technical support skills to empower customers at Jonas Software. #J-18808-Ljbffr

📌 Technical Support Specialist - Bilingual (Winnipeg)
🏢 EWS Group
📍 Winnipeg