Join Dawn InfoTek as a Solutions Engineer focusing on CCaaS initiatives with a major bank. This hybrid role emphasizes creative customer interaction strategies through advanced technology. As a key member of our IT consulting team, you will architect and implement Contact Centre solutions that prioritize customer and agent satisfaction.

Utilize your knowledge of platforms like Genesys Cloud to provide effective, scalable solutions. This role includes a contract duration of six months with possible extensions. Key Responsibilities:
Develop designs for CCaaS solutions in line with technical requirements
Collaborate with business lines to gather and analyze requirements
Select appropriate CCaaS technologies to enhance service delivery
Draft technical documents and solution blueprints
Oversee implementation quality and adherence to standards Requirements:
Bachelor's in Computer Science or a related discipline
Experience as a Solution Engineer in CCaaS
Familiarity with cloud computing and CCaaS platforms
Strong analytical and problem-solving skills
Excellent cooperative abilities and stakeholder communication Become a part of our mission to transform customer interactions through creative solutions in CCaaS.

📌 Solutions Engineer For Ccaas Projects Toronto
🏢 Dawninfotek
📍 Toronto