Outbound Operations Coordinator

We're a high-growth cat CPG brand looking for an Outbound Operations Coordinator to handle the day-to-day mechanics of order fulfillment across our B2B retail and DTC channels. You'll report to the Manager of Outbound Fulfillment and be the person keeping orders moving and issues resolved on the ground.

The Reality
Order queues need daily attention — nothing falls through the cracks on your watch
SLAs are tight, and missed ones have real cost (chargebacks, unhappy partners/customers)
Warehouse issues (short shipments, mislabels, delays) need quick, explicit follow-up
You'll be the first line of response before issues escalate to the manager

What You'll Actually Do
Process outbound orders across all channels: manage Shopify, EDI and manual order flows for B2B and DTC, driving partner-specific compliance
Manage daily order queues across B2B and DTC channels, ensuring orders are processed accurately and on time and resolving issues before they delay fulfillment
Maintain order cleanliness across systems such as 3PL, SPS and Shopify; investigate and close out orders that haven't auto-completed
Monitor SLAs and fulfillment timelines, flagging exceptions such as orders with no carrier scan in 2+ weeks or orders shipped 7+ days ago with no delivery




Work closely with the warehouse to resolve order issues: shortages, mislabels, delays, damages, lost packages, etc.
Respond to Care team inquiries related to order status and fulfillment issues
Track and log recurring issues to help identify process improvements
Communicate order status and issues clearly to internal teams and, when needed, retail partners
Support order returns processing, when applicable

Requirements
2+ years experience in operations support, outbound logistics, or a related field
Comfortable working in fast-paced, detail-heavy environments
Familiarity with order management or EDI systems
Experience with ShipBob, Shopify, Cin7 or similar OMS/WMS platforms is a plus
Analytical focus, with a tendency to look for proactive solutions to problems
Strong communication skills and comfort following up with multiple teams
Organized, proactive, and able to prioritize under shifting demands

Personality Fit

Detail-oriented, responsive, organized, a clear communicator, and comfortable with repetitive but high-stakes transactional work.

Compensation

Market-competitive salary + benefits.

Please provide a resume and cover letter with your application.

📌 Outbound Operations Coordinator Mirabel
🏢 Tuft & Paw
📍 Mirabel