Drive customer loyalty and value with Bell as a Specialist in Customer Retention. This hybrid role focuses on minimizing churn while enhancing services for Wireline Residential customers. Join Bell’s innovative Wireline Loyalty & Retention Team to maximize customer engagement and lifetime value.

You will be instrumental in designing and executing strategies for reducing churn, introducing new products, and managing the decommissioning of legacy services. This role emphasizes seamless transitions and upgrades for customers across multiple service offerings, including Internet, TV, and Home Phone. Key Responsibilities:
Execute engagement campaigns to build brand loyalty
Partner with teams to launch recent products and services




Manage strategies for retiring old product features
Facilitate customer migration to upgraded services
Ensure smooth transitions for various customer segments Requirements:
Bachelor's degree in Business, Marketing, or similar
3+ years in loyalty marketing or related fields
Experience in customer migration and product sun-setting
Solid analytical skills with data interpretation
Excellent communication and presentation abilities Enhance customer experiences with strategic retention initiatives at Bell, contributing to an inclusive and cutting-edge workplace.

📌 Specialist In Customer Retention Strategies Toronto
🏢 Bell
📍 Toronto