Step into the role of Service Desk Analyst with a focus on security solutions in a growing managed service provider. Provide critical IT support while engaging with clients directly. The company seeks a qualified Service Desk Analyst to manage technical challenges across endpoint, network, and user environments.

As part of your responsibilities, you will troubleshoot essential services like Microsoft 365 and VPNs, all while following best practices outlined in runbooks. Occasional in office support in the Greater Toronto Area is anticipated during this role. Key Responsibilities:
Deliver IT support across various client needs
Troubleshoot Windows, Microsoft 365, and VPN connectivity issues
Support Mac and Linux systems as needed
Follow documentation to optimize problem resolution
Maintain direct communication with clients during troubleshooting Requirements:
1–2 years of experience in IT support
Knowledge of endpoint and network support
Solid proficiency in Microsoft 365, specifically Teams and Outlook
Experience primarily in Windows environments
Excellent communication skills and a cooperative mindset Utilize your technical skills to ensure seamless IT operations as a Service Desk Analyst.

📌 Service Desk Analyst Security Specialist London
🏢 Hamilton Barnes Associates
📍 London