Dunlop Ford is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee’s skilled growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.

What We Offer:
Competitive Compensation
Dental / Health / Life and Disability Insurance
Bonus Incentives
No Weekends or statutory holidays
Continued Education Reimbursement
Great Culture
Tenured Management Team
Promote From Within
Discounts on Parts, Services and Vehicles
Family Owned & Operated
Career Pathing
Community Involvement

The Service Appointment Coordinator is an essential role for providing a positive customer experience by communicating directly with guests and managing the workflow intake of our busy Service Department. It is thereby very important to our company's success. Dunlop Ford will be hiring an individual with skills to support and improve on our current processes.



This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.

Responsibilities
Listen to the customer, answer their questions, and direct customers appropriately as they request
Schedule service appointments
Advise on recommended maintenance
Confirm scheduled & missed appointments
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Qualifications:
Must have strong computer skills, including Outlook, Excel and Word
Must have strong customer service background
Must have excellent verbal and written communication skills
Must be punctual and reliable

Pay: $18.00-$22.00 per hour Expected hours: 40.0 per week

Perks
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off

Work Location: In person

📌 Service Appointment Coordinator Lethbridge
🏢 Dunlop Ford Sales
📍 Lethbridge