Join Scotiabank as a Senior Analyst for ITSM Governance, based in Toronto, Ontario. This role focuses on process management, compliance, and stakeholder collaboration in a supportive setting. As a Senior Analyst, you will oversee key ITSM Governance processes while ensuring compliance with internal standards and regulations.

Your responsibilities will include building and updating the Governance Model and engaging with diverse teams to optimize processes.

Your role will effectively bridge business and technical aspects, ensuring excellent communication and transparency throughout the organization. Key Responsibilities:
Design and maintain ITSM Governance documentation
Analyze governance processes for improvement
Collaborate with ITSM Process Owners and stakeholders
Support regulatory compliance in departmental initiatives
Champion customer-focused practices across the team Requirements:
Fluent in English, Spanish is an asset
Experience in reliability engineering or process engineering
Familiarity with ITSM and ITIL frameworks
Engagement with Agile and DevOps teams
Knowledge of process analysis methodologies Highlight your skills in driving ITSM Governance at Scotiabank in Toronto.

📌 Senior Analyst Governance In Itsm Toronto
🏢 Kibbi Technologies
📍 Toronto