About the Role The Security Specialist provides second‐level cybersecurity incident response support, upholds defined service level agreements (SLAs), and ensures customer service excellence for information security and endpoint security.Key Responsibilities 24x7 Support – 60% of the role: Monitor, triage, investigate, remediate, and resolve cyber incidents.Escalate unresolved issues to senior team members or manager(s) and act as an escalation point for SOC first‐level analysts.Perform root‐cause analysis and provide technical knowledge transfer on low‐complexity problems.Identify, record, and report service performance trends, anomalies, and SLA breaches to senior leadership.Apply Trusted Advisor techniques to build client trust and influence loyalty.Conduct quality assurance ticket reviews to identify gaps.Service Delivery Improvement – 20% of the role: Collaborate with consultants to improve analytics, reduce false positives, propose process improvements, and mentor less senior resources.Professional Development – 20% of the role: Participate in SOC projects, training, and obtain industry‐related certifications as directed.Qualifications Bachelor's degree (B.A./B.S.) or a 3‐year diploma in Engineering, Computer Science,



or a related field plus either 1 year of security experience in a client‐focused environment or a total of 6 years of IT experience with at least 1 year of security experience.At least two intermediate‐level certifications in Managed Security Services disciplines (e.G., Microsoft SC‐200, SC‐100, CrowdStrike Falcon CFIR, Cortex XDR – PCDRA, IBM QRadar Security Analyst, Exabeam Security Analyst, or equivalent).Knowledge of Microsoft Azure is an asset.Willingness to work weekends, holidays, and overtime in a 7‐day, 24‐hour per day managed services operation.Strong communication and collaboration skills, ability to work independently and under minimal supervision.Experience in client‐based support and a clear understanding of Managed Security Services offerings.Compensation Pay range: $33.34 - $46.46 hourly, depending on experience and skill set. Salaries are based on a 37.5‐hour work week and paid on a bi‐weekly payroll schedule.Equal Opportunity Employer CDW is an equal prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.#J-18808-Ljbffr

📌 Security Specialist - Siem Technologies - $33.3 - $46.5 An Hour (Mississauga)
🏢 CDW
📍 Mississauga