Transform customer launches with Clio as a Senior Customer Success Enablement skilled! This role focuses on training and strategy to ensure long-term client success in a hybrid mode. Clio is seeking an experienced qualified to strengthen our Customer Success Launch Team.

You will manage measurable outcomes, improve launch strategies, and facilitate the onboarding process to guarantee successful client experiences. Collaborating with various departments, you will enhance existing resources and provide insights for project improvements. Key Responsibilities:
Create and deliver enablement programs for client launches
Manage key metrics for successful go-live outcomes
Collaborate with onboarding teams for efficient ramp-up plans
Develop playbooks tailored for customer-facing teams
Conduct regular reviews to identify training needs Requirements:
Minimum 3 years in customer success or enablement
Experience in training design for implementation teams
Robust understanding of onboarding and implementation metrics
Proficiency with Gong and Salesforce tools
Proven project management skills in multifaceted environments Enhance customer experiences through effective enablement strategies at Clio!

📌 Senior Customer Success Enablement At Clio Toronto
🏢 Clio
📍 Toronto