Join Groupe Dynamite as a Senior Manager CRM, spearheading customer retention strategies through digital channels. Enhance customer loyalty by implementing cutting-edge marketing solutions. This strategic role involves leading the CRM team and defining the multi-year roadmap for energetic channels like email, SMS, and app push.

Reporting directly to the Director of Customer Retention, you'll ensure top-level execution of initiatives that increase customer engagement and lifetime value by leveraging advanced data analytics and A/B testing. Key Responsibilities:
Develop and oversee the implementation of CRM strategies
Optimize the CRM budget to enhance financial performance
Incorporate AI innovations to enhance operational workflows




Manage cross-functional collaboration for effective execution
Analyze performance data to extract actionable insights Requirements:
Bachelor’s degree required; MBA preferred
Minimum 8 years of CRM experience, with 4 years in management
Proficient in major CRM platforms like Salesforce Marketing Cloud
Experience with Agile methodologies and data analysis tools
Bilingual in French and English for stakeholder communication Be a pivotal leader at GDI, driving CRM excellence and customer satisfaction.

📌 Senior Crm Manager Role At Gdi Mount Royal
🏢 JARAL FASHIONS
📍 Mount Royal