Join Canada Life as a Senior Business Systems Analyst to enhance service delivery. Drive the analysis of complex operational issues and lead strategic improvement initiatives across critical applications. This full time position offers a unique chance to engage deeply with technology stakeholders.

You will manage a portfolio of recurring operational themes while executing root cause analyses to improve overall service reliability. Your contributions are vital in automating processes and implementing effective solutions. Key Responsibilities:
Lead investigations into complex service issues
Develop and track remediation plans
Conduct root cause analysis on incidents and trends
Facilitate workshops for process improvement
Create actionable business requirements and documentation Requirements:
5+ years in technology operations or support roles
Robust communication skills for stakeholder engagement
Proficiency in Salesforce and monitoring platforms
Experience with low-code automation technologies
Demonstrated leadership in cross-functional teams Contribute your analytical and operational expertise to Australia Life while driving impactful improvements.

📌 Senior Business Systems Analyst With Canada Life London
🏢 Canada Life
📍 London