Become a key player in customer satisfaction as a Resident Engineer focusing on Dell technologies. Lead in office efforts in technical support and optimize infrastructure performance.

This Technical Customer Success

Manager position requires proactive engagement with a federal customer. You will serve as the primary technical liaison, ensuring successful hardware lifecycle management and effective troubleshooting.

Your role is pivotal in driving customer alignment with business objectives while deploying optimal solutions. Key Responsibilities:
Oversee monitoring and support of enterprise settings
Implement system configurations and adjustments for peak performance
Track issues, ensuring prompt resolution and customer satisfaction




Build relationships with customers, stakeholders, and technical teams
Document system configurations and maintain compliance standards Requirements:
Robust background in Dell infrastructure and related technologies
Excellent interpersonal skills for effective collaboration
Proven incident tracking and management capabilities
Experience in developing reports and health assessments
Capacity for strategic advisory and risk identification Utilize your technical acumen to enhance client success and operational performance.

📌 Resident Engineer For Customer Success Ottawa
🏢 Insight Global
📍 Ottawa