Step into the role of Collections Account Manager with Ritchie Brothers, focusing on early-stage collections. Bring your robust negotiation skills and Excel expertise to enhance account resolutions. This position is ideal for a driven skilled with five years of experience in commercial collections or auto loans.
You will manage outstanding accounts, monitor resolutions, and engage in negotiations regarding payment terms and defaults. Identifying process gaps and offering innovative solutions will also be key responsibilities. Key Responsibilities:
Oversee collections of outstanding balances for various platforms
Provide timely and effective resolutions to customer accounts
Negotiate payment timelines and partial payments
Track work queue results and report using Excel
Recommend and implement process improvements Requirements:
Minimum 5 years in collections, focusing on auto loans
Robust interpersonal and communication skills
Excellent phone and written communication abilities
Self-motivated with initiative
Proficiency in Excel for tracking results Utilize your communication and problem-solving skills in this impactful role at Ritchie Brothers.