Become a Customer Service Representative at Paragon Testing Enterprises, part of Prometric.

Your role will center around delivering top-notch service to test takers and client organizations. This full time position involves working under the Customer Service Supervisor to provide guidance and resolve inquiries effectively. You will manage customer service processes for registrations, cancellations, and other requests while promoting Paragon's testing materials. Strong communication and organizational skills are essential for success in this workplace. Key Responsibilities:
Assist test takers through email, chat, and phone inquiries
Timely processing of customer requests and feedback
Promote the delivery of tests and instructional materials




Refine internal procedures for service excellence
Track and report on customer interactions for improvement Requirements:
One year of customer service experience required
Experience with computer applications, especially Microsoft Office
Ability to handle sensitive inquiries with tact
Solid communication, problem-solving, and teamwork skills
Availability for weekend work on a rotation basis Deliver outstanding support to customers and clients at Paragon Testing Enterprises within Prometric.

📌 Paragon Testing Customer Service Representative Vancouver
🏢 Prometric
📍 Vancouver